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FAQ's

Below you may find a list of answers to the most frequently asked questions. For additional support, please feel free to contact us at Jessica@projectmomentdesigns.com

 

Shipping:

All orders will be shipped within 5-7 business days of purchase. Our shipping fee is $5 flat rate for standard shipping for orders under $70. Orders of $70+ qualify for free shipping. If you prefer priority shipping, orders will be shipped within 4-5 business days of purchase and are charged a $10 fee. You will receive a shipping confirmation email once your order has been shipped. 

To ship to multiple locations, we kindly ask of you to make separate transactions for each order.

Our jewelry is shipped with our brand pouch and a personal note of motivation associated with the collection. 

Product Exchanges & Returns:

If for any reason you are not satisfied with your order, you may return and/or exchange the item(s) within 14 days of purchase. Please email Jessica@projectmomentdesigns.com with your name, order number, and the reason for return/exchange to receive the next steps for the return process. All item(s) must be in original condition and packaging to be eligible for the exchange and/or return. We do, however, reserve the right to refuse to replace your item(s) if we believe the item(s) was intentionally harmed and/or mistreated. Customers are responsible for return shipping.

Product Care:

All our items ask for some TLC. To ensure that your piece(s) maintains its beauty and best quality, we recommend to keep your jewelry away from chemicals, lotions, and water. Safely store your jewelry in our brand pouch, placed in your jewelry box. 

Product Information:

Each bracelet is offered in standard small and medium sizes. Our small bracelet fits a wrist up to 6.25 inches. Our medium bracelet fits a wrist up to 6.5 inches. If you prefer a smaller or larger bracelet size, please add your wrist size in inches in the notes section when checking out.